Privacy Policy
At xplorerdr.com, we are committed to protecting the privacy of our users and complying with Law No. 172-13 of the Dominican Republic on the Comprehensive Protection of Personal Data.
This privacy policy describes how we collect, use, and protect your personal information.
1. Information we collect:
We may collect the following personal information when you use our website or book our services:
• Name and surname
• Contact information (email address, phone number)
• Payment information (credit/debit card details)
• Demographic information (age, sex)
• Information about your travel preferences
• IP address and browsing data
2. Use of information:
We use your personal information for the following purposes:
• Process your reservations and payments
• Communicate with you about your reservations and inquiries
• Personalize your travel experience
• Send newsletters and special offers (with your consent)
• Improve our services and website
• Comply with legal obligations
3. Share information:
We may share your personal information with:
• Third-party service providers who help us operate our business (e.g., payment providers, marketing companies)
• Government authorities when required by law
4. Information security:
We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
5. Your rights:
According to Law No. 172-13, you have the right to:
• Access your personal information
• Rectify incorrect personal information
• Cancel your personal information
• Oppose the use of your personal information
To exercise your rights, please contact us at xplorerdr@gmail.com or 8292305751.
6. Cookies:
We use cookies to improve your browsing experience. You can set your browser to reject cookies, but this may affect website functionality.
7. Changes to the privacy policy:
We may update this privacy policy periodically. We will notify you of any changes by posting the new policy on our website.
8. Contact information:
• Email: xplorerdr@gmail.com
• Telephone: 8292305751
• Location: Punta Cana, Dominican Republic
• Website: xplorerdr.com
Important Additional Information:
• Consent: Whenever necessary, we will request your explicit consent before collecting or using your personal information.
• International Transfers: If we transfer your personal information outside of the Dominican Republic, we will ensure that appropriate security measures are in place to protect your information.
• Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes described in this privacy policy, or as required by law.
• Minors: We do not intentionally collect personal information from minors. If we discover that we have collected personal information from a minor, we will delete it immediately.
It's important to note that data protection laws may change, so we recommend reviewing this privacy policy periodically.
Return policy
When creating a Terms and Conditions page for operating in the Dominican Republic, it's important to include the following elements to comply with local laws and provide transparency for users:
Company Identification: Must include the company's legal name, RNC (National Taxpayer Registry), physical and electronic address, and contact information.
Acceptance of Terms: It is necessary to explain that by using the website, users accept the terms, and to indicate how they can express such acceptance.
Website Use: The terms of use of the content must be defined, covering aspects such as intellectual property, licenses, and restrictions on misuse or illegal activities.
Privacy and Data Protection Policy: Details the collection, use, and storage of personal data, in compliance with Law 172-13 on Personal Data Protection. Includes user rights such as access, rectification, erasure, and objection.
Intellectual Property: Declare copyright and trademark rights, specifying permissions and prohibitions regarding the use of the site's content.
Disclaimer: Include a disclaimer of liability for errors, system outages, or third-party actions, and clarify the accuracy of the information posted.
Return and Refund Policy: If applicable, establish the conditions for purchase, cancellations, and returns.
Jurisdiction and Applicable Law: Specify that any dispute will be governed by the laws of the Dominican Republic, defining the competent court.
Modifications to Terms: Indicate the company's right to modify the terms and the procedure for informing users about changes.
Effective Date: Include the date the document was last updated.
With this structure, your page will be more aligned with Dominican regulations and will offer clarity to your users.
Terms and conditions
When creating a Terms and Conditions page for operating in the Dominican Republic, it's important to include the following elements to comply with local laws and provide transparency for users:
Company Identification: Must include the company's legal name, RNC (National Taxpayer Registry), physical and electronic address, and contact information.
Acceptance of Terms: It is necessary to explain that by using the website, users accept the terms, and to indicate how they can express such acceptance.
Website Use: The terms of use of the content must be defined, covering aspects such as intellectual property, licenses, and restrictions on misuse or illegal activities.
Privacy and Data Protection Policy: Details the collection, use, and storage of personal data, in compliance with Law 172-13 on Personal Data Protection. Includes user rights such as access, rectification, erasure, and objection.
Intellectual Property: Declare copyright and trademark rights, specifying permissions and prohibitions regarding the use of the site's content.
Disclaimer: Include a disclaimer of liability for errors, system outages, or third-party actions, and clarify the accuracy of the information posted.
Return and Refund Policy: If applicable, establish the conditions for purchase, cancellations, and returns.
Jurisdiction and Applicable Law: Specify that any dispute will be governed by the laws of the Dominican Republic, defining the competent court.
Modifications to Terms: Indicate the company's right to modify the terms and the procedure for informing users about changes.
Effective Date: Include the date the document was last updated.
With this structure, your page will be more aligned with Dominican regulations and will offer clarity to your users.
Delivery Policies
1. Confirmation of Reservations:
All reservations are confirmed via email, which includes a voucher with service details such as date, time, pickup location, and the provider's contact information.
It is the customer's responsibility to carefully review the confirmation and notify us of any errors or discrepancies immediately.
2. Transfers from the Airport to Hotels:
Our representatives will be waiting for clients in the arrivals area of Punta Cana Airport, holding a sign with the client's name or our agency logo.
We monitor flight schedules to ensure our representatives are present upon customer arrival, even in the event of delays.
If you have difficulty reaching our representative, please contact our 24-hour customer service number.
3. Transfers from Hotels to the Airport:
Hotel pickup times will be confirmed on your booking receipt.
It is the customer's responsibility to be ready at the designated pickup location at the agreed time.
We recommend that guests arrive at the airport with sufficient time to complete check-in and security procedures.
4. Excursions:
Pickup locations and times for excursions will be confirmed on your booking receipt.
It is the customer's responsibility to be present at the pick-up location at the agreed time.
In the event of delays or changes in pickup, we will notify customers as far in advance as possible.
5. Changes and Cancellations:
Changes to reservations are subject to availability and must be requested well in advance.
Our cancellation policy is detailed on the booking receipt.
In the event of cancellations due to force majeure (such as adverse weather conditions), we will offer a full refund or reschedule the service.
6. Customer Support:
Our customer service team is available 24/7 to answer any questions or concerns.
Customers can contact us by phone, email, or online chat.
7. Responsibility:
We strive to provide a timely and reliable delivery service, but we are not responsible for delays caused by circumstances beyond our control (such as traffic, weather conditions, or flight delays).
It is the customer's responsibility to provide accurate and up-to-date information regarding their flights and accommodations.
8. Additional Information:
We recommend that customers provide a valid mobile phone number and email address to facilitate communication.
Customers must bring proof of booking and a valid ID with them.
Terms and Conditions
When creating a Terms and Conditions page for operating in the Dominican Republic, it's important to include the following elements to comply with local laws and provide transparency for users:
Company Identification: Must include the company's legal name, RNC (National Taxpayer Registry), physical and electronic address, and contact information.
Acceptance of Terms: It is necessary to explain that by using the website, users accept the terms, and to indicate how they can express such acceptance.
Website Use: The terms of use of the content must be defined, covering aspects such as intellectual property, licenses, and restrictions on misuse or illegal activities.
Privacy and Data Protection Policy: Details the collection, use, and storage of personal data, in compliance with Law 172-13 on Personal Data Protection. Includes user rights such as access, rectification, erasure, and objection.
Intellectual Property: Declare copyright and trademark rights, specifying permissions and prohibitions regarding the use of the site's content.
Disclaimer: Include a disclaimer of liability for errors, system outages, or third-party actions, and clarify the accuracy of the information posted.
Return and Refund Policy: If applicable, establish the conditions for purchase, cancellations, and returns.
Jurisdiction and Applicable Law: Specify that any dispute will be governed by the laws of the Dominican Republic, defining the competent court.
Modifications to Terms: Indicate the company's right to modify the terms and the procedure for informing users about changes.
Effective Date: Include the date the document was last updated.
With this structure, your page will be more aligned with Dominican regulations and will offer clarity to your users.